Shipping policy

1. Shipping Destinations
We currently ship within Canada only.
International shipping is currently unavailable, but we plan to introduce it in the near future.

2. Processing Time
Orders are shipped within 1–3 business days after the order is placed (Tuesday to Friday, excluding weekends and holidays).
Order on Tuesday → shipped by Friday
Order on Friday → shipped by next Thursday (usually earlier!)

3. Delivery Time
Estimated delivery times:

  • Local (same province): 1–4 business days
  • Other provinces: 3–10 business days
    Please note that rural areas may experience longer delivery times.

4. Shipping Rates

  • Shipping costs may vary depending on package weight, size, carrier, and shipping date.
    Free shipping on orders over $100 CAD (regular parcel only).
    Shipping costs are calculated at checkout.

5. Shipping Carrier
We ship via Canada Post and other reliable carriers depending on your location.
We select the fastest and most cost-effective option available.

6. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment directly through the carrier’s website.

7. Delays
Shipping delays may occur due to:

  • Weather conditions
  • High order volumes (holidays, promotions)
  • Carrier-related issues
    We appreciate your patience and understanding.

8. Incorrect Address
Please ensure your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrect addresses.
Returned packages may require additional shipping fees for re-delivery.

9. Contact Us
If you have any questions about your order, please feel free to reach out:
Email: hello@oideoide.com